Shipping policy
Shipping and Delivery
We deliver within the Czech Republic and to the member states of the European Union. Shipping costs are shown at checkout before you place your order.
Delivery rates
| Destination | Service | Price |
|---|---|---|
| Czech Republic | Standard delivery (3–7 business days) | 590 Kč |
| Czech Republic | Standard delivery on orders from 20 000 Kč | free |
| European Union | Standard delivery (5–12 business days) | 2 490 Kč |
Where we deliver
We ship within the Czech Republic and the European Union only. We do not ship outside the EU. If we cannot deliver to your address we will contact you and refund your payment in full.
Dispatch and delivery times
Orders are dispatched within 1–3 business days of payment. Delivery then takes 2–5 business days within the Czech Republic and 5–10 business days elsewhere in the European Union. Stated times are estimates based on carrier information and are not binding delivery dates unless expressly agreed in writing.
Bulky and heavy items
Large or heavy items may ship palletised or in several boxes and cannot be sent as ordinary parcels; smaller items ship as standard parcels. The delivery method is stated per item. For these items we agree the carrier, the delivery date and the final freight cost with you by email or phone before the order is dispatched. If the freight cost differs from the rate charged at checkout, you may cancel and receive a full refund. Delivery is to the kerbside; please ensure the address is accessible to a lorry.
Assembly, groundwork and connections
Goods are delivered with the manufacturer's instructions where applicable. Assembly and installation are the customer's responsibility — we do not provide installation. Check the stated dimensions and, for larger items, doorway and stair access before ordering. Any fixed installation, electrical connection or plumbing must be carried out by a qualified person, and tall items that could tip must be secured as the manufacturer instructs. Large items may require two people to handle safely.
Access and unloading
Palletised goods are delivered kerbside by lorry. Please make sure the address is accessible to a lorry and that help is available to move the pallet — the carrier does not carry items into the garden. Tell us in advance about narrow access, gates or steps so we can plan the delivery with you.
Tracking
You receive a tracking link by email as soon as your order ships.
Damaged or incomplete deliveries
If a parcel arrives visibly damaged, note it with the carrier where possible, keep the packaging and contact us as soon as you can so we can claim against the carrier. Your statutory rights from defective performance (24 months) remain unaffected.
Costs of returning goods
See our Returns and Refunds policy.
Contact
Armstrong — operated by Kyle William Armstrong, sole trader (OSVČ), Czech Republic
Vlhká 171/15, 602 00 Brno, Czech Republic
Email: armada-swerves9e@icloud.com
Phone: +420 776 787 661
Support hours: Monday to Friday, 9:00–17:00 (CET).