Refund policy

Returns and Refunds

Your right of withdrawal

As a consumer you may withdraw from a contract concluded online within 14 days without giving any reason (Section 1829 of the Czech Civil Code). The period runs from the day on which you, or a third party designated by you other than the carrier, take delivery of the goods. Where an order is delivered in several parts, the period runs from delivery of the last part.

How to withdraw

Inform us by a clear statement before the deadline expires — an email is sufficient. Send it to armada-swerves9e@icloud.com or to Kyle William Armstrong, Vlhká 171/15, 602 00 Brno, Czech Republic. To meet the deadline it is enough that you send your notice of withdrawal before the 14-day period ends. You do not need our prior approval, and we do not inspect the goods before accepting a withdrawal.

Returning the goods

Send the goods back without undue delay and in any event within 14 days of notifying us. You are liable only for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Where possible please use the original packaging — this is a request to prevent transport damage, not a condition of your right of withdrawal.

Return shipping costs

You bear the direct cost of returning the goods, unless the item is defective or was sent in error — in that case we cover the return and arrange collection. For large or fragile items contact us first and we will agree the most economical return method with you before you arrange transport. Keep the original packaging until you are sure you are keeping the item. Goods that have been assembled, installed or modified, or that were made or cut to your specification, cannot be returned in a resaleable condition — contact us before starting assembly or installation if you are unsure.

Refunds

We reimburse all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days from the day we are informed of your withdrawal. We use the same means of payment you used, at no extra charge. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier.

Model withdrawal form

Use of this form is optional — any clear statement of withdrawal is sufficient.

To: Kyle William Armstrong (Armstrong), Vlhká 171/15, 602 00 Brno, Czech Republic, armada-swerves9e@icloud.com, +420 776 787 661

I hereby give notice that I withdraw from my contract of sale of the following goods:

— Goods: ____________________
— Ordered on / received on: ____________________
— Order number: ____________________
— Name of consumer: ____________________
— Address of consumer: ____________________
— Signature (only if sent on paper): ____________________
— Date: ____________________

Faulty goods

Statutory rights from defective performance apply. If a defect appears within 24 months of receipt you may claim repair, replacement, a reasonable discount or, in the cases provided by law, withdrawal from the contract (Sections 2165 et seq. of the Czech Civil Code). Write to armada-swerves9e@icloud.com describing the defect; we handle claims within the statutory period of 30 days.

Installed and connected items

Please keep the original packaging until you are sure you are keeping the item. Once an item has been assembled, fixed in place, wired in or plumbed in, it can no longer be returned as new — inspect the delivery on arrival and check the specification and dimensions before assembly begins. Natural variation in materials such as wood, stone and leather is a property of the material, not a defect.

Out-of-court dispute resolution

If we cannot resolve a complaint, you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), the competent body for out-of-court settlement of consumer disputes.

Contact

Armstrong — operated by Kyle William Armstrong, sole trader (OSVČ), Czech Republic
Vlhká 171/15, 602 00 Brno, Czech Republic
Email: armada-swerves9e@icloud.com
Phone: +420 776 787 661
Support hours: Monday to Friday, 9:00–17:00 (CET).